Unit 22: Plan, organise and evaluate active leisure services
Unit reference number: H/503/0868
QCF level: 3
Credit value: 2
Guided learning hours: 15
Unit summary
This unit covers the competence that the learner needs to plan and organise active leisure services.
Assessment requirements/evidence requirements
Learning outcomes 1-3
Services in this unit may include, for example, special events, programmes tailored to the needs of particular customer groups or ongoing operations. Evidence of performance in the workplace on more than one occasion.
There should be a combination of at least two of the following:
- observation (for example team briefing sessions, observing the learner monitoring their team and feeding back to them)
- testimony of others (for example line manager or customer)
- products of work (for example notes of team meetings, service plans, resource allocations, financial records, evaluations of events or operations)
- reflective account
- Questioning or simulation may be used for assessment criteria 1.2 and 3.2.
Assessment methodology
This unit is assessed in the workplace or in conditions resembling the workplace. Learners can enter the types of evidence they are presenting for assessment and the submission date against each assessment criterion.
Alternatively, centre documentation should be used to record this information.
Learning outcomes and assessment criteria
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Learning
outcomes
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Assessment
criteria
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Evidence
type
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Portfolio
reference
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Date
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1. Be able to plan services and operations
to meet requirements and expectations
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Analyse requirements for services and operations, confirming their
completeness and accuracy
Resolve any problems arising from requirements for services and operations
with the relevant people
Plan the work so that the requirements for services and operations
can be met within organisational procedures, financial constraints and legal requirements
Plan for likely contingencies
Keep records of operational plans complete, accurate and up-to-date
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2. Be able to brief team members on planned
operations and services
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Communicate plans and requirements to team members making clear their
roles, responsibilities, targets and schedules
Encourage team members to suggest methods of improving the planned
services and operations
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3. Be able to monitor and maintain services
and operations
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Monitor operations
and services, identifying variations from plans and taking prompt corrective action
Identify and
respond to incidents, accidents and emergencies following the emergency action
plan
Make sure that
equipment and facilities are checked following operations, and dealt with according
to organisational and legal requirements
Evaluate operations
for effectiveness and efficiency, noting and reporting any improvements for the
future
Make sure that
records of services and operations are accurate and up-to-date
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