Unit 18: Address performance problems affecting team members
Unit reference number: J/503/0863
QCF level: 3
Credit value: 3
Guided learning hours: 15
Unit summary
This unit will ensure that learners are able to identify, discuss, resolve and record team members’ performance problems.
Assessment requirements/evidence requirements
Learning outcome 1
Knowledge understanding assessment involving one or a mixture of:
- written questions and answers
- projects
- assignments
Learning outcomes 2-4
Evidence of performance in the workplace on more than one occasion. There should be a combination of at least two of the following:
- testimony of others (for example line manager)
- products of work (for example notes of meetings with staff members or reports on their performance, action plans to improve staff members’ performance)
- reflective account
- All evidence should be made anonymous to protect individual staff members’ identities. However, it should be authenticated by a line manager
- Simulations are not allowed
Assessment methodology
This unit is assessed in the workplace or in conditions resembling the workplace. Learners can enter the types of evidence they are presenting for assessment and the submission date against each assessment criterion.
Alternatively, centre documentation should be used to record this information.
Learning outcomes and assessment criteria
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Learning outcomes
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Assessment criteria
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Evidence type
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Portfolio reference
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Date
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1. Understand
legal requirements, industry regulations, organisational policies and professional
codes concerning performance
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Describe legal requirements, industry regulations, organisational
policies and professional codes concerning performance
Explain limits of own authority relating to performance problems
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2. Be
able to identify performance problems of team members
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Evaluate team member’s performance against performance criteria
to identify performance problems
Identify causes of a team member’s performance problems
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3. Be
able to discuss performance problems with team members
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Bring identified performance problems to the attention of the
team member concerned
Explain an organisation’s policies for managing performance
problems
Identify causes of a team member’s performance problems
Create a confidential record of discussions with team members
about problems affecting their performance
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4. Be
able to set a course of action to deal with identified problems with team members
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Explore alternative
courses of action with the team member concerned
Establish a
course of action with the team member concerned that will deal with the identified
problem
Maintain confidential
records of discussions with team members about problems affecting their performance
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